Invoice Terms & Conditions — Nifty Fixes NE Ltd (T/A Nifty Fixes North East)
Last updated: 14 February 2026
Governing law: England & Wales
1. Payment terms
1.1 Due dates
- B2C (Domestic): unless your invoice/contract states otherwise, invoices are payable within 3 days of the invoice date.
- B2B (Business): invoices are due on receipt unless a different due date is stated on the invoice or agreed in writing.
1.2 Payment method
Payment is by bank transfer (BACS). Please use the invoice number as the payment reference.
1.3 VAT
We are not VAT registered at the time of publication. VAT is not chargeable unless our VAT status changes and we notify you.
2. Deposits and ordering materials
A deposit may be required where the project exceeds £500 and/or we must order materials/products in advance.
Where materials are ordered specifically for your job, deposits become non-refundable to the extent of any non-recoverable supplier costs reasonably incurred (e.g., bespoke/non-returnable items). If you cancel, we will explain what has been ordered and why it cannot be recovered, and provide evidence of supplier cost where appropriate.
Dates are not confirmed until any required deposit has cleared.
3. Variations and additional work
Any changes/additions to the original scope must be agreed in writing (email/WhatsApp acceptable). We may issue a revised estimate or supplementary invoice for agreed variations.
4. Cancellations and rescheduling
4.1 B2B (Business)
Cancellations/postponements within 48 hours of the scheduled start time may incur a fee equal to 25% of the labour element plus any non-returnable material costs.
4.2 B2C (Domestic)
Where the Consumer Contracts Regulations apply (distance/off-premises), you generally have a 14-day cancellation period from the day the contract is concluded, subject to statutory exceptions. If you ask us to start work during the cancellation period and then cancel, you may have to pay a proportionate amount for work completed up to cancellation. Full details (where applicable) are provided in your Service Contract.
5. Late payments and suspension
If an invoice is overdue, we may suspend ongoing works and/or booking dates until payment is received and take reasonable steps to recover overdue sums.
B2B: where applicable, statutory interest and recovery costs may be charged under the Late Payment of Commercial Debts (Interest) Act 1998.
B2C: we may pause non-urgent guarantee visits while invoices are overdue; this does not affect statutory rights.
6. Abortive visit fee (no access / not ready)
If we attend at the agreed time and cannot proceed due to lack of access or unsafe conditions not caused by us, an abortive visit fee may apply. Unless otherwise stated in your estimate/contract, this is £60 (VAT not applicable unless our VAT status changes).
7. Workmanship guarantee and non-warranty service charges
We provide a 12-month workmanship guarantee (see our Guarantee page and your Service Contract). If we attend and the issue is not covered, a non-warranty service charge may apply (typically £60). We will confirm any charge before attendance where possible.
8. Retention of title and recovery
Title to goods/materials supplied remains with us until paid in full. If payment remains outstanding, we may seek recovery of goods/materials only by lawful means. We will not enter a domestic property without your consent or lawful authority.
9. Records and data protection
We retain financial records for 6 years to meet HMRC requirements. Data protection information and your rights are set out in our Privacy Policy.
10. Insurance
Public liability insurance: details available on request.