Privacy Policy — Nifty Fixes NE Ltd (T/A Nifty Fixes North East)
Last updated: 14 February 2026
1. Who we are
Data controller: Nifty Fixes NE Ltd trading as Nifty Fixes North East
Company No: 16397211
Address: Office 3, Armadillo Self Storage, 5 Industry Road, Newcastle upon Tyne, NE6 5XB
Email: hello@niftyfixesne.co.uk
2. Personal data we collect
Depending on how you contact us and the services we provide (B2C or B2B), we may collect:
- contact details (name, phone, email)
- address/site details, job reference and appointment information
- messages and communications (email/WhatsApp/SMS) relating to your enquiry or job
- photos/videos of the work area and completed works (including progress photos)
- invoices, payment records and job documentation (including certificates where applicable)
We aim to minimise data and only collect what we need.
3. How we use your data (purposes and legal bases)
We use personal data for:
A) Providing services (Contract)
Quoting, booking, carrying out works, issuing certificates, and aftercare.
B) Running our business (Legitimate interests)
Scheduling, quality control, preventing fraud, internal record-keeping, and handling complaints.
C) Legal obligations
Accounting/tax records and other compliance duties.
D) Marketing / portfolio photos (Consent)
We only use non-identifying photos of completed work for marketing/portfolio where you have given consent. You can withdraw consent at any time by emailing us.
4. Who we share data with
We may share relevant data with suppliers/subcontractors and service providers (only what they need to fulfil the job), professional advisers, and IT/hosting providers. We do not sell personal data.
5. How long we keep data
- Financial records: typically 6 years (HMRC)
- Job records (including certificates/photos): typically up to 6–10 years to support warranties, liability and limitation periods where relevant
- Marketing consent records: for as long as we rely on consent (or until withdrawn)
6. Security
We use reasonable technical and organisational measures to protect personal data and restrict access to those who need it.
7. Your rights
You have rights under UK data protection law, including access, correction, deletion (where applicable), restriction/objection, portability (where applicable), and withdrawal of consent where processing is based on consent.
8. Complaints
If you have a concern about how we use your data, contact hello@niftyfixesne.co.uk. We provide an accessible way to complain (including electronically), will acknowledge your complaint within 30 days, and will respond without undue delay.
You also have the right to complain to the Information Commissioner’s Office (ICO) at any time.
9. Cookies
Our Cookie Policy explains how cookies are used and how you can manage preferences.