Privacy Policy: Nifty Fixes NE Ltd
Effective Date: January 6, 2026
Website: https://niftyfixesne.co.uk/
Contact: hello@niftyfixesne.co.uk
1. Introduction
Nifty Fixes NE Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website, enquire about our services, or engage us for electrical, security, or maintenance work.
Company Information: * Company Registration Number: 16397211 (England & Wales) * Waste Carrier Registration Number: CBDU585506 * Registered Office: Office 3, Armadillo Self Storage, 5 Industry Road, Newcastle upon Tyne, NE6 5XB
2. The Data We Collect About You
When you interact with us via our website or services, we collect: * Identity & Contact Data: Full name, email address, mobile number, and installation address collected via our “Request a Quote” form. * Project & Technical Data: Descriptions of your maintenance needs, site photos of your property, and architectural plans. * Security Data: If we install CCTV systems, we may temporarily have access to surveillance footage during setup and testing. * Safety & Regulatory Data: PAT testing results and electrical certification (EICRs) which are held to meet IET standards.
3. How We Use Your Personal Data
We use your data under the following legal bases: * Performance of a Contract: To provide quotes, book appointments, and complete repairs or installations. * Legitimate Interests: To manage our 12-month workmanship warranty and to use project photos for our portfolio (subject to your consent and the removal of personal identifiers). * Legal Obligation: To comply with HMRC tax requirements and our duties as a Registered Waste Carrier.
4. Cookies & Tracking
Our website uses cookies to function correctly and to understand how visitors interact with our content. * Necessary Cookies: These are essential for the operation of our “Request a Quote” form and site navigation. * Analytical Cookies: We may use basic analytics to track site performance and user journeys to improve our service. * Managing Cookies: You can set your browser to refuse all or some browser cookies.
5. Storage & Backups
Your data is stored in our private, encrypted Nextcloud environment. * Primary Hosting: MassiveGrid (London, UK). * Backups: Hourly encrypted backups are stored in the EU, protected by the UK-EU Adequacy Decision. * Security: We enforce Multi-Factor Authentication (MFA) across all systems handling your data.
6. Data Retention
We retain your data for the following periods: * Warranty & Liability: 6 to 10 years to cover our 12-month guarantee and statutory limitation periods. * Financial Records: 6 years as required by HMRC. * CCTV Footage: We do not typically store client CCTV footage; any data accessed during installation is deleted immediately upon project completion.
7. Your Legal Rights (UK GDPR & 2025 Act)
Under the Data (Use and Access) Act 2025, you must follow our internal complaints procedure before escalating to the regulator: 1. Email hello@niftyfixesne.co.uk with your concern. 2. We will acknowledge and attempt to resolve your query within 30 days. 3. If unresolved, you may lodge a complaint with the Information Commissioner’s Office (ICO).
8. Contact Details
Email: hello@niftyfixesne.co.uk
Post: Office 3, Armadillo Self Storage, 5 Industry Road, Newcastle upon Tyne, NE6 5XB