Website Terms of Use

This website is operated by Nifty Fixes NE Ltd T/A Nifty Fixes North East.

Registered company name: Nifty Fixes NE Ltd
Trading name: Nifty Fixes North East
Company number: 16397211
Registered in: England and Wales
Registered and trading address: Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne, NE1 1JF
Email: hello@niftyfixesne.co.uk
Landline: 0191 810 8301
Mobile: 07956 011 072
Website: www.niftyfixesne.co.uk

These terms govern access to and use of this website, including its information, forms, review facilities, pages, payment facilities and other online tools.

Using the website, submitting an enquiry, leaving a review or requesting a quotation does not, by itself, create a contract for services, guarantee acceptance of work or reserve an appointment.

Consumer customers are subject to our separate Consumer (B2C) Terms and Conditions. Business customers are subject to our separate Business-to-Business (B2B) Terms and Conditions.

Where a website visitor subsequently engages us to provide services, these Website Terms of Use do not override the applicable service documents.

Where relevant, the following order of precedence applies:

1. Any separate signed contract.
2. Any agreed written variation, change order or amendment.
3. The accepted quotation, estimate or proposal, particularly for the agreed scope, price, exclusions, assumptions and payment requirements.
4. Any written job-specific instruction, work order, purchase order or approved client-portal instruction, but only to the extent that it identifies the job, property, access arrangements, authorised work or purchase-order reference.
5. The applicable Consumer (B2C) Terms and Conditions or Business-to-Business (B2B) Terms and Conditions.
6. These Website Terms of Use, which govern website use rather than the performance of services.

A customer’s purchase-order terms, portal terms or automatically generated procurement terms do not override our terms unless we expressly accept that change in writing.

These Website Terms of Use do not override our Privacy Policy or Cookie Policy in relation to personal data, privacy, cookies or similar technologies.

For consumer and business jobs below £500, work may normally proceed without a separate signed contract where it has been properly authorised and is subject to the applicable terms. We may still require a separate contract for a job below £500 where there are special-order materials, subcontractors, staged works, unusual access requirements, compliance considerations or other material risk factors.

Jobs totalling £500 or more require a separate signed B2B or B2C contract and a 50% deposit before materials are ordered, labour or subcontractors are booked, or the programme is confirmed.

We aim to keep the website accurate, useful and reasonably up to date, but its content is provided primarily for general information.

Service descriptions, examples of previous work, response times, package descriptions, guide prices, availability statements and other general website content do not guarantee that a particular service, price, method, timescale or outcome will apply to an individual job.

Nothing on this website constitutes legal, tax, insurance, regulatory, compliance or other professional advice. You should obtain appropriate independent advice where necessary.

Guide prices, service descriptions and availability may change. A job-specific quotation, estimate, signed contract, work order or agreed written variation takes precedence over general website wording.

You may use this website for lawful personal or business purposes, including learning about our services, contacting us, requesting a quotation, paying an invoice, submitting genuine feedback or reading published information.

You must not:

• Misuse the website or attempt to gain unauthorised access to it, its server or any connected system.
• Interfere with the website’s operation, availability or security.
• Introduce malware, malicious code, harmful material or other technologies intended to damage or disrupt the website.
• Use automated systems, bots or scrapers in a way that places an unreasonable load on the website or extracts substantial content without permission.
• Copy, reproduce, republish or commercially exploit substantial website content except where permitted by law or with our written permission.
• Submit false, misleading, unlawful, defamatory, infringing, abusive or malicious information through the website or its contact facilities.
• Impersonate another person, misrepresent your authority or use the website for fraudulent, unlawful or abusive purposes.

We may restrict or block access where reasonably necessary to protect the website, our systems, other users or our legal rights.

Unless stated otherwise, the website design, wording, branding, graphics, logos, photographs and original content are owned by or licensed to Nifty Fixes NE Ltd.

These materials are protected by copyright, trade mark and other intellectual-property laws.

You may view, print or download website pages for your own personal or internal business use. You must not remove branding, claim our content as your own, alter its meaning or reproduce substantial parts of the website for commercial purposes without our written permission.

Third-party names, logos and content remain the property of their respective owners. The City & Guilds Level 3 Qualified mark is used only in the form supplied for authorised qualification use and does not present Nifty Fixes North East as a City & Guilds approved training centre.

Recent Work and project portfolio material is provided as an example of completed work at a particular property and time. It is not a promise that another property will require the same scope, method, materials, price, programme or outcome. You must not copy, republish, scrape or commercially reuse portfolio photographs or project descriptions without permission.

If you contact us through the website, submit a form, upload or send photographs, or provide property or job information, you confirm that:

• The information is accurate to the best of your knowledge.
• You have authority to provide the information and instruct any requested enquiry or assessment.
• You have the right to share any photographs, plans, documents or other materials provided.
• The material does not unlawfully infringe another person’s privacy, confidentiality, copyright or other rights.

You should avoid providing personal information about another person unless it is reasonably necessary and you have an appropriate basis for doing so.

We may use the information provided to respond to enquiries, assess scope, prepare quotations or estimates, arrange attendance, manage access and deliver services.

We may separately ask to use selected information or photographs in a public Recent Work item or project portfolio record. Public display is not automatic. The record is reviewed and should use only a broad city or area, service or category, completion date, approved description and suitable photographs. Customer names, exact residential addresses, tenant details, job references, access information, private metadata and pricing must not be included.

Where you provide material for potential public display, you confirm that you have authority to share it and to permit the intended use. We may decline, edit, minimise, unpublish or remove a record where necessary for accuracy, privacy, security, permissions, legal compliance or presentation. We will not knowingly change a project description in a way that materially misrepresents the work.

Photographs accepted through the managed Recent Work and Projects tools are validated and re-encoded to remove embedded EXIF, GPS and similar metadata. This technical processing does not remove visible private information from the image itself.

Our handling of personal data is explained in our Privacy Policy.

Providing information through the website does not guarantee that we will accept or undertake the requested work.

Submitting an enquiry or requesting a quotation does not oblige either party to proceed, guarantee acceptance of the work or reserve an appointment.

A quotation is based on its stated scope, price, assumptions, exclusions and validity period.

An estimate is an informed assessment of the likely cost. It may change where the scope, quantities, site conditions or other relevant circumstances differ from those reasonably anticipated.

A service agreement is formed only when the relevant quotation, estimate or instruction is accepted or authorised in an applicable manner and any stated contractual, deposit or other pre-commencement requirements have been satisfied.

A booking or programme date is confirmed only when we expressly confirm it and any required signed contract and cleared deposit have been received.

The online payment facility is provided for payment of invoices, deposits or other sums already agreed. Making a payment does not, by itself, create a new contract, extend the scope of existing work, confirm additional services or replace the applicable quotation, contract or payment terms.

Online payment methods may be supplied through Stripe, PayPal or other payment, card, wallet, bank-transfer, instalment or authentication providers shown at checkout. Available methods may vary by transaction, device, eligibility, provider approval and security requirements.

The selected provider may apply its own terms, privacy notice, fraud-prevention checks, authentication requirements, limits, holds, reversals or eligibility decisions. We may treat a payment as pending until the relevant provider confirms that it has been successfully authorised and received.

A provider’s refusal, delay or separate financing decision does not require us to begin work, release goods, change an agreed payment date or provide credit. Your statutory rights and any rights expressly stated in the applicable service documents remain unaffected.

The website may provide an optional AI-assisted Job Assistant. The AI feature is intended only to help visitors organise and describe an enquiry. It is optional and the ordinary form can be completed without it. The AI does not calculate, choose or change prices.

The Job Assistant may separately display a preliminary estimate when the visitor’s service, customer route, postcode area, quantity and other selected details exactly match an administrator-approved deterministic rule. The displayed screen identifies the pricing basis, included items, exclusions, assumptions, VAT position and validity period configured for that rule. The model does not invent the amount.

AI-generated content may be incomplete, inaccurate or unsuitable for the circumstances. It is not professional, technical, safety or legal advice and must not be relied on as a diagnosis, survey or scope of works. A rule-based preliminary estimate is not a formal quotation, acceptance of work, confirmation of competence or availability, appointment, booking or contract. Hidden defects, inaccurate or incomplete details, access, parking, waste, materials, site conditions, specialist requirements or changes in scope may alter the eventual price.

Visitors must not enter access codes, passwords, payment details, health or vulnerability information, identity documents, unnecessary personal data or information they are not authorised to disclose into the AI message box. Immediate danger, emergencies and suspected gas, electrical, fire, structural, asbestos or other specialist risks must be referred to the appropriate emergency service, utility provider, landlord, building manager or competent specialist and must not rely on the website assistant.

Every submitted enquiry is subject to human review. No work is accepted and no price, availability or attendance is confirmed until Nifty Fixes North East provides the relevant written confirmation through an authorised person or system. A displayed preliminary estimate may be used to speed up review, but it does not create an agreement by itself.

This section is our published policy for customer reviews submitted directly through the website. It applies equally to positive, neutral and negative feedback.

By submitting a review, you confirm that:

• The review reflects your genuine experience of services supplied by us and is accurate to the best of your knowledge.
• You are the customer, an authorised representative or another person with direct knowledge of the relevant work.
• The review is not fake or misleading, and you have not impersonated another person, fabricated an experience, submitted it through multiple identities or arranged for somebody without genuine experience to submit it.
• Any payment, discount, gift, competition entry or other incentive connected with the review has been disclosed to us and was not conditional on the review being positive.
• The review is relevant to the work and does not contain unlawful, defamatory, threatening, discriminatory, obscene, deliberately misleading, confidential, infringing or promotional material.
• The review does not include unnecessary property addresses, access details, account information, names of occupants or other personal information.

Website submissions remain private while we match the email address and job, invoice or quotation reference to a genuine customer or completed job. Verification information is not displayed with an approved review.

We apply the same verification and moderation standards regardless of rating or sentiment. A genuine, relevant and lawful review will not be rejected, delayed or removed merely because it is critical or records a complaint.

We may reject, withhold or remove a submission where we reasonably believe it is fake, unverifiable, duplicated, irrelevant, unlawful, abusive, contains prohibited material, exposes unnecessary personal information, creates a security risk or otherwise breaches these terms. We may contact the reviewer for proportionate verification or clarification.

Submission does not guarantee publication. We may correct obvious formatting or typographical issues, apply a service label, shorten a display name for privacy or remove prohibited personal information, but we will not materially change the meaning or sentiment of a review without the reviewer’s agreement.

By submitting a review for publication, you grant Nifty Fixes NE Ltd a non-exclusive, royalty-free permission to display the approved public display name, rating, selected service and review text on this website for as long as the review remains relevant and lawful. You retain ownership of your original wording. You may ask us to review, correct or remove your published review by contacting hello@niftyfixesne.co.uk; removal requests will be considered alongside legal, evidential and record-keeping requirements.

How we handle review-submission and verification data is explained in our Privacy Policy.

The website may contain links to third-party websites, maps, social-media pages, payment services, embedded media or other external tools.

The Reviews page may also offer a live review panel supplied by MyJobQuote. That panel is loaded only after the visitor permits optional external content through the website’s consent controls. A direct MyJobQuote profile link remains available when the live panel is not loaded.

MyJobQuote controls the reviews, verification approach, wording, attribution, rating, availability and technical operation of its own service. Its own terms, privacy information and policies apply when you follow the external link or permit the live panel to load.

The About page may also display a live waste-carrier registration panel supplied by the Environment Agency. The panel is loaded only after the visitor permits optional external content. The Environment Agency controls the public-register data, availability and technical operation of that service, and a normal register link remains available when the panel is not loaded.

Links and third-party tools are provided for convenience and do not necessarily mean that we endorse the third party or everything published on its website.

Third-party services are outside our direct control. We are not responsible for their independent content, availability, security, decisions or privacy practices, although this does not exclude any responsibility that the law does not allow us to exclude.

If you choose to use a third-party service, you should review its own terms, privacy notice and cookie information.

We do not guarantee that the website or any particular content will always be available, uninterrupted, error-free or compatible with every device, browser or system.

We may suspend, withdraw, restrict, redesign or update any part of the website where reasonably necessary.

We may also update these Website Terms of Use and other published policies to reflect changes to the website, our services, legal requirements or business operations.

The latest published version applies from the last-updated or issue date shown on the relevant page. Changes to Website Terms of Use do not retrospectively alter a service contract that has already been formed.

You are responsible for ensuring that anyone who accesses the website through your internet connection is aware of these terms.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.

The website is provided primarily for general information. Service descriptions, examples, guide prices, response times and other general content should not be treated as a substitute for a job-specific quotation, estimate, inspection or written agreement.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Website Terms of Use or our failure to use reasonable care and skill. We are not responsible for business losses arising from a consumer’s use of the website. Nothing in these terms affects your statutory rights.

If you are a business user, then, to the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, business opportunity, anticipated savings, goodwill or business data arising solely from the use of, or inability to use, the website.

We do not guarantee that the website will be secure or free from viruses or other harmful material. You should use appropriate security software and safeguards on your own devices and systems.

This section concerns website use only. Liability connected with separately contracted services is governed by the relevant contract documents and applicable law.

Our Privacy Policy explains how we collect, use, store and share personal data obtained through the website and during service delivery.

Our Cookie Policy explains how cookies and similar technologies may be used and how visitors can manage their choices.

If you have a data protection concern, please contact us at hello@niftyfixesne.co.uk. We will review the concern and respond as appropriate.

This does not affect your right to complain to the Information Commissioner’s Office.

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary or, where modification is not possible, severed. The remaining provisions will continue to apply.

A delay or failure by us to enforce any right does not mean that the right has been waived.

Unless expressly stated otherwise, no person other than you and Nifty Fixes NE Ltd has any right to enforce these terms.

These terms do not create a partnership, joint venture, agency, employment or fiduciary relationship between you and Nifty Fixes NE Ltd.

These Website Terms of Use are governed by the law of England and Wales.

If you are a consumer, you may also benefit from mandatory protections provided by the law of the country or part of the United Kingdom in which you live. You may bring proceedings in any court or forum available to you under applicable law.

If you are a business user, the courts of England and Wales have exclusive jurisdiction over any dispute arising from website use unless we expressly agree otherwise in writing.