We stand behind the standard of our workmanship. If something appears to be wrong because of the way our work was carried out, we will review it properly and confirm the appropriate next step.
Our guarantee position
Our workmanship guarantee is designed to give customers confidence while keeping the cover clear and fair. It applies to the workmanship we have carried out, subject to normal use and the original agreed scope of works.
Nifty Fixes North East provides a 12-month workmanship guarantee on works carried out by us. This guarantee applies to our workmanship only and does not cover materials supplied by third parties, manufacturer defects, misuse, accidental damage, lack of maintenance, third-party interference, hidden defects, movement, damp, structural issues, or unrelated faults. This does not affect statutory rights.
What the guarantee covers
The guarantee is focused on workmanship defects connected to the agreed work carried out by Nifty Fixes North East. It is not a general guarantee against every future fault, product issue or property condition.
Workmanship is covered for 12 months from completion, unless a specific written quotation, contract or agreement states otherwise.
The guarantee applies where an issue arises because of the way our agreed work was carried out.
We will review the issue, ask for useful information and confirm the appropriate next step.
Products, parts and materials may be covered by a separate manufacturer or supplier warranty. Those warranties are separate from our workmanship guarantee. Where appropriate, we can help identify the likely warranty route, but we do not guarantee third-party products as if we manufactured them.
Some issues fall outside workmanship cover because they are caused by use, damage, existing property conditions, third-party work or matters outside the original agreed scope.
How to raise a workmanship concern
The more information you provide at the start, the quicker we can understand whether the issue appears to fall within the workmanship guarantee and what the next step should be.
Include the invoice number, estimate number, job reference or the name/address used for the original booking.
Explain what has happened, when you first noticed it and whether anything has changed since completion.
Clear photos or short videos help us review the issue before deciding whether a visit is needed.
We will advise whether it appears to be a workmanship concern, a chargeable issue or something outside our scope.
If an issue is not covered by the workmanship guarantee, we may still be able to help. In those circumstances, any attendance, investigation, labour, parts or return visits may be chargeable. Where possible, we will confirm the likely route before attending.
This workmanship guarantee is provided in addition to, and does not affect, statutory rights that cannot lawfully be limited or excluded. Nothing on this page is intended to reduce a customer’s legal rights.
Email us with your job reference, completion date, issue description and photos where possible. We will review the information and advise on the most appropriate next step.