WORKMANSHIP GUARANTEE
A clear 12-month promise behind our workmanship
Qualifying workmanship carried out by Nifty Fixes North East is supported for 12 months from practical completion, subject to the published scope, exclusions and statutory rights.
Confidence after completion
Accountability is part of the service
The guarantee is designed to give homeowners, landlords, agents and commercial clients a clear route if there is a genuine concern about how agreed work was carried out.
Support beyond handover
We remain available after completion rather than treating the final invoice as the end of the relationship.
A clear review route
The information we need, the assessment process and the possible outcomes are explained below.
Residential and commercial
The published workmanship route supports qualifying work for private, landlord, managed-property and business clients.
What is covered
Qualifying workmanship within the agreed scope
The guarantee relates to the standard of workmanship carried out by Nifty Fixes North East. It normally runs for 12 months from practical completion of the relevant work unless a different period is confirmed in writing.
- Workmanship carried out by us within the accepted quotation, estimate, job instruction or agreed variation
- A defect or failure shown, on reasonable assessment, to have been caused by how the agreed work was prepared, fitted, adjusted, applied or completed
- A fair review of concerns notified during the applicable guarantee period
- Where the guarantee applies, correction or repeat performance of the affected workmanship without a charge for that covered remedial work
- Clear communication about evidence, access, inspection and the proposed next step
Practical examples
The type of concern the guarantee may address
Each concern is assessed against the agreed scope, site conditions and evidence. These examples are illustrative rather than automatic acceptance of a claim.
Fixing or fitment
A fitting works loose because it was not installed or secured appropriately for the confirmed application.
Preparation or application
A local finish, seal or joint fails because the agreed surface preparation or application was not carried out correctly.
Adjustment or alignment
An item installed by us needs correction because it was not set, aligned or adjusted correctly at completion.
Agreed finish
Completed workmanship does not reasonably match the confirmed scope or the standard that was expressly agreed.
Products and materials
Workmanship and product performance are considered separately
A product fault is not automatically a workmanship fault, but a manufacturer warranty does not remove any rights a customer may have against us where we supplied the goods.
Materials supplied by us
Manufacturer or supplier warranties may apply. We will explain the practical route while preserving any rights that apply to the supply of goods.
Customer-supplied items
Product selection, suitability, compatibility and manufacturing defects are normally outside the workmanship guarantee where the item was specified and supplied by the customer, unless we expressly agreed to assess suitability or the issue was caused by a failure to exercise reasonable care and skill. Our installation workmanship can still be reviewed.
Consumables and wear items
Normal deterioration, routine replacement and expected wear are not workmanship defects unless the issue was caused by covered workmanship.
What is not normally covered
Clear exclusions keep the guarantee fair and workable
The guarantee does not make us responsible for faults outside our workmanship or beyond the agreed job scope. Exclusions are applied subject to the contract and any statutory rights that cannot lawfully be limited.
- Misuse, accidental damage, neglect, overloading, lack of reasonable maintenance or failure to follow care and operating instructions
- Normal wear and tear, consumable items, cosmetic ageing or deterioration expected from ordinary use
- Third-party alteration, repair, interference or damage after our work, except reasonable urgent action needed to protect people or prevent further loss
- Defective, unsuitable or incompatible products and materials where the problem is not caused by our workmanship
- Hidden, latent or pre-existing defects, including unsuitable substrates, structural movement, damp, water ingress, decay, pests or other underlying property conditions
- Weather, environmental conditions, building movement or events outside our reasonable control
- Work, areas or outcomes not included in the accepted scope, or a separate fault that happens to affect the same area
- A change of mind or preference where the completed work reasonably matches the agreed scope
Before arranging third-party work: please give us a reasonable opportunity to inspect and review the concern. Where urgent safety or damage-limitation action is necessary, take reasonable steps, keep photographs and records, and notify us as soon as practical.
How the review works
A straightforward route from report to outcome
Prompt, useful information helps us distinguish a workmanship issue from a product fault, hidden defect, maintenance requirement or unrelated problem.
1. Tell us
Provide the property address, job or invoice reference, completion date, issue description and clear photographs or video where safe.
2. Initial review
We check the agreed scope, job records and evidence, then explain whether an inspection or further information is needed.
3. Inspect if required
We arrange reasonable access to assess the concern and identify whether it relates to covered workmanship.
4. Confirm the route
We explain the outcome and, where covered, arrange appropriate correction or repeat performance within a reasonable time.
Possible outcomes
Covered and non-covered issues are handled transparently
Where the guarantee applies
We will normally correct or re-perform the affected workmanship at no charge for the covered remedial work, at a reasonable time and with disruption kept proportionate.
Where it does not apply
We will explain the reason. If further investigation, materials or separate repairs may help, these can be quoted and agreed before additional chargeable work proceeds.
Your rights and agreed terms
The guarantee adds confidence; it does not replace legal rights
Services supplied to consumers must be carried out with reasonable care and skill. This published guarantee is additional to rights and remedies that cannot lawfully be excluded or restricted.
Nothing on this page affects statutory rights. The accepted quotation, estimate, contract, written variation and applicable B2C terms or B2B terms remain part of the agreement and may contain job-specific wording. Where there is any conflict, mandatory legal rights continue to apply.
Raise a workmanship concern
Contact us directly with the supporting details
Use either telephone number for initial help, or email the job information and photographs so the concern can be reviewed against the work record.
Telephone
Landline 0191 810 8301
Mobile 07956 011 072
Email or secure form
hello@niftyfixesne.co.uk
Send the details through the enquiry form
Choose property maintenance with clear accountability
Tell us what the property needs. We will review the scope, explain the quotation route and confirm the workmanship support that applies.