Terms and Conditions — Nifty Fixes NE Ltd (T/A Nifty Fixes North East)

Last updated: 14 February 2026
Governing law: England & Wales

1. Who we are

Nifty Fixes NE Ltd trading as Nifty Fixes North East
Company No: 16397211 (England & Wales)
Address: Office 3, Armadillo Self Storage, 5 Industry Road, Newcastle upon Tyne, NE6 5XB
Email: hello@niftyfixesne.co.uk | Phone: 07956 011 072
Waste Carrier Registration Number: CBDU585506

2. Scope and priority of documents

These Terms apply to:

  • use of our website; and
  • general terms when you engage us for services.

If you accept a written Estimate/Quotation and/or sign a Service Contract (e.g. via DocuSign), the Estimate/Quotation, Service Contract and any schedules/variations form the agreement for that job and take priority over these Terms where there is any conflict.

Nothing in these Terms limits or excludes any rights you may have that cannot lawfully be limited.

3. B2C vs B2B

  • B2C (Consumer / Domestic): you are an individual acting for purposes mainly outside your trade, business or profession.
  • B2B (Business): you are acting for purposes relating to your trade, business or profession.

Some sections below apply differently depending on whether you are B2C or B2B.

4. Our services

We provide residential and commercial property maintenance and related services (including electrical works, CCTV installation, facilities/maintenance support and general trades).

5. Estimates, bookings and changes to scope

  • Estimates/quotations are based on the information available at the time (including photos, descriptions and site details provided).
  • A booking/date is only confirmed once the Estimate/Quotation is accepted and (where applicable) any deposit is received.
  • If we discover hidden defects or unforeseen site conditions, we will explain options and agree any variation before proceeding (where required).

6. Access, safety and client responsibilities

You agree to provide:

  • safe and reasonable access to the work area at the agreed time;
  • a reasonably prepared work area (e.g. fragile items removed, pets secured);
  • access to electricity/water where required (unless agreed otherwise); and
  • information about known hazards (e.g. asbestos, unsafe electrics, leaks).

If we cannot start or must stop due to lack of access or unsafe conditions not caused by us, an abortive visit charge may apply (see Invoice Terms & Conditions and/or your Estimate/Contract).

7. Materials, products and customer-supplied items

  • Products supplied by us will be as described in the accepted Estimate/Quotation (or otherwise agreed in writing).
  • Manufacturer warranties (if any) apply to products; we will pass on relevant information where available.
  • Where you supply products/materials, you are responsible for suitability/compatibility. Extra time caused by missing/incorrect items may be chargeable.
  • Any guidance we provide to help you choose products/materials is general guidance given in good faith. You remain responsible for the final choice and suitability. This does not affect our duty to carry out services with reasonable care and skill where applicable.

8. Guarantee / aftercare

We offer a 12-month workmanship guarantee from completion for defects caused directly by our workmanship/installation, subject to reasonable exclusions (misuse, accidental damage, third-party interference, normal wear and tear, customer-supplied products/materials).

If we attend and the issue is not covered, a non-warranty service charge may apply (see Invoice Terms & Conditions).

This guarantee is in addition to any rights you may have that cannot lawfully be limited.

9. Cancellations (summary)

B2C: Where the Consumer Contracts Regulations apply (distance/off-premises), consumers generally have a 14-day cancellation period from the day the contract is concluded, subject to statutory exceptions, with rules about starting work early and proportionate charges if cancelled after work starts. Full details (where applicable) are provided in your Service Contract.

B2B: Business contracts do not include statutory consumer cancellation rights. Any cancellation/postponement/termination will be dealt with under the signed contract/estimate and any agreed variation.

10. Payment and invoices

Payment terms, deposits, variations, late payment and abortive visit charges are set out in our Invoice Terms & Conditions and/or the accepted Estimate/Quotation and Service Contract for your job.

11. Liability

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill (where applicable). We do not exclude or limit liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or anything the law says cannot be limited).

12. Complaints

If something isn’t right, contact hello@niftyfixesne.co.uk with your job reference and a description of the issue (photos help).

Data protection complaints: We provide an accessible way to complain (including electronically), will acknowledge your complaint within 30 days, and will respond without undue delay. This does not affect your right to complain to the Information Commissioner’s Office (ICO) or to pursue legal remedies.

13. Data protection

How we use personal data is set out in our Privacy Policy.

14. Insurance

Public liability insurance: details available on request.